MBiG AI Privacy Policy
Welcome to MBiG AI!
This privacy policy ("Privacy Policy") applies to the Personal Data relating to you ("Personal Data") that MBiG AI processes in connection with MBiG AI apps, websites, desktop software, mobile applications, APIs, and related services (the "Services"), that link to or reference this Privacy Policy. The Services enable you to create, analyze, code, and interact with intelligent AI assistants.
Data Controller Information:
The Services are provided, engineered, and controlled by MBiG.INc (MBiG IT Services Pvt. Ltd.), registered in India ("we", "us", or "our"). If you have any questions about how we process your Personal Data, please contact us at privacy@mbig.in or visit our official portal at mbig.in.
Please be informed that downstream applications built by external developers using our open API keys are controlled independently by those developers, who must disclose their own privacy notices to their end users.
1. What Personal Data We Collect
We collect your Personal Data in three primary ways: Personal Data You Provide, Automatically Collected Information, and Information from Third Parties.
A. Personal Data You Provide:
- Account Registration: Your name, email address, password hash, or third-party OAuth profile (such as Google).
- User Content & Prompts: Inputs you provide (text, code, uploaded files, images, voice notes) and the Outputs generated.
- Customer Inquiries & Feedback: Messages, survey responses, bug reports, and correspondence with our support desk.
- Payment & Billing Info: Transaction receipts and encrypted payment tokens (processed via PCI-DSS certified partners like Razorpay/Stripe).
B. Automatically Collected Information:
- Device & Telemetry Data: IP address, browser type, operating system version, device identifiers, and language settings.
- Usage & Performance Logs: Feature interaction, model latency metrics, error crash dumps, and token timestamps.
- Cookies & Local Storage: Session tokens, theme preferences, and authentication cookies essential for platform security.
2. How We Use Your Personal Data
We process your data strictly under legal bases established by the Digital Personal Data Protection (DPDP) Act 2023 and GDPR:
- To Provide and Maintain the Services: Generating AI responses, executing DThink reasoning chains, executing real-time web searches, and rendering photo creations.
- To Enhance Safety & Prevent Abuse: Automated risk filters, rate-limiting malicious traffic, preventing cyberattacks, and enforcing our Acceptable Use policy.
- Model Reliability & Quality: De-identified and anonymized logs are used to detect bugs and optimize inference performance (you may opt out anytime in settings).
- Customer Support: Resolving technical questions, troubleshooting account access, and verifying authorized inquiries.
3. Data Sharing, Security & Retention
Data Security Standards: We enforce enterprise-grade security including TLS 1.3 encryption in transit, AES-256 encryption at rest, strict zero-trust access controls, and regular vulnerability audits.
Data Retention: We store your personal data only as long as your account remains active or as necessary to fulfill legal obligations. You can permanently erase your chat history or delete your account at any time.
4. Your Privacy Rights
Regardless of your geographic location, MBiG guarantees you the following rights:
5. Contact Us & Policy Updates
We may revise this Privacy Policy periodically. For inquiries, grievances, or data deletion requests, reach out to our team: